Tyler A Walters

User Experience Designer

Tyler A Walters

Acoustic

Raleigh, NC
July 2021 – Present
Principal User Experience Designer and Design Manager
  • Lead and manage a cross-regional team of seven UX designers (USA, Mexico, Poland) for Acoustic Connect, a customer engagement platform spanning customer segmentation, content creation, campaign orchestration, and data management.
  • Set design direction and long-term UX strategy in partnership with product, engineering, and marketing, supporting upsell initiatives that drove a 20% average revenue increase at contract renewal.
  • Mentored, managed, and evaluated seven team members, supporting growth in interaction design principles, visual design, accessibility, and cross-functional collaboration; efforts contributed to the promotion of three employees.
  • Drove adoption of the Acoustic multi-product design system across twelve product teams, resulting in a 30% average decrease in design completion time.
  • Advocate for design consistency and user-centered decisions across departments. Influenced a 95% customer migration from an aging platform to Acoustic Connect within two years through improved workflows and modern UX.
  • Designed AI-powered features for campaign content generation and the integration of predictive tools. Defined interface patterns to indicate when AI was influencing recommendations.

World Wide Technology

Denver, CO & Raleigh, NC
June 2019 – July 2021
Senior User Experience Designer
  • Served as UX lead on enterprise initiatives for Fortune 500 companies in telecom, finance, healthcare, and aerospace, directly improving the experience of over 6 million users.
  • Collaborated with stakeholders and engineering teams to replace outdated tools with research-driven, simplified software used by hundreds of operators across six continents, improving efficiency and reducing risk in high-stress, life-critical environments.
  • Led the UX design of software to automate firmware testing for networking hardware, reducing a telecom client’s testing process over 99%, from weeks to minutes, and enabling senior engineers to focus on higher-value work.
  • Conducted research for a financial services firm to identify how AI-assisted communication could automate ad-hoc workflows for over 24,000 financial advisors, shaping early-stage product strategy and automation initiatives.

IBM Collaboration Solutions

Durham, NC & Denver, CO
August 2016 – June 2019
Lead Android User Experience Designer – IBM Watson Workspace
  • Led mobile UX design for Watson Workspace, an AI-enhanced enterprise messaging platform, from initial concept through beta release reaching tens of thousands of users.
  • Aligned Android design patterns with iOS and web teams to ensure a cohesive cross-platform experience, improving user consistency and reducing friction in task completion.
  • Mentored two junior designers over nearly three years through weekly design reviews and paired implementation, resulting in improved design quality and increased delivery speed.

IBM Collaboration Solutions

Durham, NC
July 2004 – August 2016
Lead User Experience Designer – IBM Verse
  • Directed UX for the IBM Verse Android enterprise productivity suite (email, calendar, contacts).
  • Guided junior team members and supported platform alignment with iOS and web.
Lead User Experience Designer – IBM Sametime Mobile
  • Defined the user experience for IBM Sametime, a secure messaging and real-time communication app on Android and iOS, supporting hundreds of thousands of enterprise users.
  • Championed accessibility standards, achieving 40% increase in compliance with WCAG guidelines.
User Experience Designer – Lotus One UI
  • Responsible for the research and development of UX standards for IBM Lotus Software as well as the design, development, and maintenance of an internal design guidelines site.
User Experience Designer – BM Mashup Center
  • Responsible for the design of application development widgets for use in the creation of web-based application mashups.
User Experience Designer – IBM WebSphere Dashboard Framework
  • Responsible for overseeing the process of applying IBM design standards to an acquired product.
User Experience Designer – Workplace for Business Controls and Reporting
  • Responsible for creating a user experience vision for future releases as well as the simplification of a complex navigation model.
User Experience Designer – Workplace for Business Strategy Execution
  • Responsible for the design of the first two public releases of the software.

Andrews Toolworks, Inc

Raleigh, NC
January 2003 – January 2004
Graphic Designer
  • Responsible for the design and development of e-commerce and corporate websites.

Patent

Graphically Manipulating a Database (United States Patent #7496852)

A method and system for managing a database through a graphical representation is presented. The method includes dynamically adjusting data in a database by graphically manipulating a graph that represents the database. In one embodiment, a predictive cone is overlaid onto the graph. The predictive cone is created from a heuristic algorithm that uses past historical data to predict where future real data will track on the graph.

Education

May 2001
North Carolina State University College of DesignBachelor of Graphic Design, a four year professional degree

Technical Skills

  • Adobe Creative Cloud
  • Figma
  • Sketch
  • Accessibility
  • Design systems
  • CSS 3
  • HTML5
  • LESS
  • SASS
  • WordPress