Professional summary
UX design leader with 20+ years of experience in design strategy, team leadership, and the delivery of enterprise and B2B software experiences. Builds scalable design practices, fosters cross-functional alignment, and mentors designers at all levels. Brings deep expertise in interaction design, design systems, and accessibility, and is comfortable operating at both strategic and hands-on levels.
Acoustic
Raleigh, NC – Present
Principal User Experience Designer and Senior Design Manager
- Lead and manage a cross-regional team of seven UX designers (USA, Mexico, Poland) for Acoustic Connect, a customer engagement platform spanning customer segmentation, content creation, campaign orchestration, and data management.
- Set design direction and long-term UX strategy in partnership with product, engineering, and marketing, supporting upsell initiatives that drove a 20% average revenue increase at contract renewal.
- Mentored, managed, and evaluated seven team members, supporting growth in interaction design principles, visual design, accessibility, and cross-functional collaboration; efforts contributed to the promotion of three employees.
- Drove adoption of the Acoustic multi-product design system across twelve product teams, resulting in a 30% average decrease in design completion time.
- Advocate for design consistency and user-centered decisions across departments.
Influenced a 95% customer migration from an aging platform to Acoustic Connect within two years through improved workflows and modern UX. - Designed AI-powered features for campaign content generation and the integration of predictive tools. Defined interface patterns to indicate when AI was influencing recommendations.
World Wide Technology
Denver, CO –
Senior User Experience Designer
- Served as UX lead on enterprise initiatives for Fortune 500 companies in telecom, finance, healthcare, and aerospace, directly improving the experience of over 6 million users.
- Collaborated with stakeholders and engineering teams to replace outdated tools with research-driven, simplified software used by hundreds of operators across six continents, improving efficiency and reducing risk in high-stress, life-critical environments.
- Led the UX design of software to automate firmware testing for networking hardware, reducing a telecom client’s testing process over 99%, from weeks to minutes, and enabling senior engineers to focus on higher-value work.
- Conducted research for a financial services firm to identify how AI-assisted communication could automate ad-hoc workflows for over 24,000 financial advisors, shaping early-stage product strategy and automation initiatives.
IBM
Durham, NC –
User Experience Android Design
- Directed UX for the IBM Verse Android enterprise productivity suite (email, calendar, contacts).
- Led mobile UX design for Watson Workspace, an AI-enhanced enterprise messaging platform, from initial concept through beta release reaching tens of thousands of users.
- Aligned Android design patterns with iOS and web teams to ensure a cohesive cross-platform experience, improving user consistency and reducing friction in task completion.
- Mentored two junior designers over nearly three years through weekly design reviews and paired implementation, resulting in improved design quality and increased delivery speed.
IBM
Durham, NC –
User Experience Mobile Design Lead
- Defined the user experience for IBM Sametime, a secure messaging and real-time communication app on Android and iOS, supporting hundreds of thousands of enterprise users.
- Championed accessibility standards, achieving 40% increase in compliance with WCAG guidelines.
IBM
Durham, NC –
User Experience Designer
- IBM Lotus One UI: Standardized patterns and design assets across IBM Lotus software, reducing design time and review cycles for distributed teams.
- IBM Mashup Center: Created intuitive interfaces for application development widgets that enabled users to build web-based application mashups.
- IBM WebSphere Dashboard Framework: Led UX application of IBM design standards to newly acquired offerings.
- IBM Workplace for Business Controls and Reporting: Created a user experience vision and simplified complex navigation models.
- IBM Workplace for Business Strategy Execution: Led the UX design for the first two public releases, helping define early strategy and interaction patterns.
Patent
Graphically Manipulating a Database (United States Patent #7496852)
A method and system for managing a database through a graphical representation is presented. The method includes dynamically adjusting data in a database by graphically manipulating a graph that represents the database. In one embodiment, a predictive cone is overlaid onto the graph. The predictive cone is created from a heuristic algorithm that uses past historical data to predict where future real data will track on the graph.
Education
Raleigh, NC –
North Carolina State University College of Design
- Bachelor of Graphic Design, a four year professional degree
Technical skills
- Tools: Figma, FigJam, Sketch, Adobe Creative Cloud, Mural, Zeplin
- Design methods: Design systems, Design thinking, Heuristic evaluation, Interaction design, Mobile-first design, Prototyping, Responsive web design, User-centered design, Wireframing
- Accessibility: Color contrast analysis, WCAG 2.2 guidelines
- Front-end development: CSS, HTML, Semantic HTML